Home      Ginseng, Astraguls, Eucommiae, Ling Zhi, Colloidal Siver and Chinese herbs

   Shipping Terms and Conditions

1.. Overseas orders (away from US mainland) : Customers should pay for the net shipping charge whichever shipping
    method is chosen by customers with no additional handling charges. We can only provide the actual charge by
    email to customers after we receive the order as we have to do our calculations per order. We process the order
    only after we receive the additional shipping charge from overseas orders. We suggest Customers send us an
    email of intent before actually placing an order
( info@siumarket.com ) so that we can calculate the shipping charge.
2 . We keep track of oversea orders to as far as the US pickup points and we have no control of the merchandise
    once it reaches many oversea countries. Customers are hereby advised to be aware of the situations and the risks
     because this is situation beyond our control and we cannot guarantee delivery in these certain countries. Many
     central and south American countries in particular are in this category of high risk when merchandise are sent by
     regular post office mail.  UPS and some special agencies offer secured delivery at higher cost which customers
     have to specify when order and pay for the net shipping charge.

    Terms and conditions
1.  Returns are acceptable within 14 days of  receipt with prior notification to us and authorization from us
     and merchadise have to be in original condition. Open items, with the exceptions of damages in shipping,
     are not acceptable.
2.  Customers have to provide a working phone number or email address so that we can contact you in the
     event that there is a foreseeing delay beyond our control or when there is a variation of the goods you order.
     In the event that we cannot reach you by phone/email in but not less than 24 hours, we reserve the right to
     ship similar/equivalent product of the same or higher value at no extra cost to you. In this case customers
     have the right to return the merchandise for a full refund less the shipping charge.(see 1. above)       We
     may put your order in PENDING until you contact us upto but not more than 30 days, then we accept no
     more responsibilities/obligations.
3.  For your protections, we do not ship order with unconfirmed shipping address ; in this case we shall contact you
     via email or contact you provided. As soon as we receive your address confirmation we shall usually ship out  your 
     order within 24 hours.