1.. Overseas
orders (away from US mainland) : Customers should pay for the
net shipping charge whichever shipping
method is chosen by customers with no additional handling
charges. We can only provide the actual charge by
email to customers after we receive the order as we
have to do our calculations per order. We process the order
only after we receive the additional shipping charge
from overseas orders. We suggest Customers send
us an
email of intent before actually placing an order
( info@siumarket.com ) so that we can calculate the shipping charge.
2 . We keep track of oversea orders to as far as the US pickup points
and we have no control of the merchandise
once it reaches many oversea countries. Customers are
hereby advised to be aware of the situations and the risks
because this is situation beyond our control
and we cannot guarantee delivery in these certain countries. Many
central and south American countries in particular
are in this category of high risk when merchandise are sent by
regular post office mail. UPS and some
special agencies offer secured delivery at higher cost which customers
have to specify when order and pay for the net
shipping charge.
Terms
and conditions
1. Returns are acceptable within 14 days of receipt
with prior notification to us and authorization from us
and merchadise have to be in original condition.
Open items, with the exceptions of damages in shipping,
are not acceptable.
2. Customers have to provide a working phone number or email address
so that we can contact you in the
event that there is a foreseeing delay beyond
our control or when there is a variation of the goods you order.
In the event that we cannot reach you by phone/email
in but not less than 24 hours, we reserve the right to
ship similar/equivalent product of the same or
higher value at no extra cost to you. In this case customers
have the right to return the merchandise for
a full refund less the shipping charge.(see 1. above)
We
may put your order in PENDING until you contact
us upto but not more than 30 days, then we accept no
more responsibilities/obligations.
3. For your protections, we do not ship order with unconfirmed
shipping address ; in this case we shall contact you
via email or contact you provided. As soon as we receive
your address confirmation we shall usually ship out your
order within 24 hours.
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